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Knowledge Base 20050927

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"Service Unavailable" message appears when using Ferrysoft Help Desk.

Symptoms

The message above appears in the browser window when trying to use Ferrysoft Help Desk.

Cause

There are several possible reasons why this problem might occur. Generally, the problem is caused by the account associated with the application pool not having sufficient privilege or being configured incorrectly.

Resolution

To resolve this, apply the techniques described in the following knowledge base articles:

Article 842493

Article 885654

In addition, ensure that the application pool identity has been chosen and configured correctly. See the following article on configuring application pool identity:

Configuring Application Pool Identity in IIS 6.0

If an account, other than a predefined account, has been used for the application pool then apply the techniques in the following knowledge base article to the extent that they apply to Ferrysoft Help Desk:

Article 823552