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Knowledge Base 20050405

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"Login failed for user 'sa'." message appears when using Ferrysoft Help Desk Administrator.

Symptoms

The message above appears when trying to connect to SQL Server from within Ferrysoft Help Desk Administrator.

If the complete message is "Login failed for user 'sa'. Reason: Not associated with a trusted SQL Server connection." then refer to the following Knowledge Base article instead.

20050406 "Login failed for user 'sa'. Reason: Not associated with a trusted SQL Server connection." message appears when using Ferrysoft Help Desk Administrator.

Cause

The most likely cause is that the password is wrong for the specified Server and Username.

Resolution

To resolve this, check that the Server, Username and Password are being entered correctly.

There is more information on how to enter the Server, Username and Password correctly available in the Ferrysoft Help Desk Administrator help file. The Ferrysoft Help Desk Administrator help file can be accessed by clicking the Help button on any of the Ferrysoft Help Desk Administrator windows.