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Login page does not login as expected when clicking the Login button.

Symptoms

When the Login button is clicked, the Username and Password fields are cleared and the cursor is positioned in the Username field. The expected behaviour is that the login is successful and that the main page is displayed.

Cause

This is caused by cookies not being enabled. Ferrysoft Help Desk requires cookies to be enabled to work correctly.

Resolution

To resolve this, enable cookies. See How to Enable Cookies for more information.