Ferrysoft
Knowledge Base 20041129

Ferrysoft Help Desk

Click to learn more about Ferrysoft Help Desk

Ferrysoft Help Desk is a web based help desk solution. The Express Edition is free of charge. Click the screen shot to learn more about Ferrysoft Help Desk.

Connect to <Server> window appears unexpectedly when trying to access Ferrysoft Help Desk web services.

Symptoms

Windows prompts for User name and Password when trying to access the Ferrysoft Help Desk web services.

Cause

This is caused by Ferrysoft Help Desk web services not being configured to allow anonymous access.

Resolution

To resolve this, use Internet Information Services (IIS) Manager to enable anonymous access for the Ferrysoft Help Desk web services web site:

Start, Control Panel, Administrative Tools, Internet Information Services (IIS) Manager.

Expand the tree to select the FerrysoftHelpDeskWS web site.

Action, Properties.

Select the Directory Security tab.

Click the Authentication and access control Edit button.

Untick everything in the Authenticated access panel.

Tick 'Enable anonymous access'.