Ferrysoft
Knowledge Base 20040410

Ferrysoft Help Desk

Click to learn more about Ferrysoft Help Desk

Ferrysoft Help Desk is a web based help desk solution. The Express Edition is free of charge. Click the screen shot to learn more about Ferrysoft Help Desk.

Connect to <Server> window appears unexpectedly when trying to login to Ferrysoft Help Desk.

Symptoms

Windows prompts for User name and Password ahead of the Ferrysoft Help Desk login page.

Cause

This is caused by Ferrysoft Help Desk not being configured to allow anonymous access.

Resolution

To resolve this, use Internet Information Services (IIS) Manager to enable anonymous access for the Ferrysoft Help Desk web site:

Start, Control Panel, Administrative Tools, Internet Information Services (IIS) Manager.

Expand the tree to select the FerrysoftHelpDesk web site.

Action, Properties.

Select the Directory Security tab.

Click the Authentication and access control Edit button.

Untick everything in the Authenticated access panel.

Tick 'Enable anonymous access'.