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Ferrysoft Help Desk

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"Server Error in '/' Application. Access to the Path <Path> Is Denied" error message appears when trying to login to Ferrysoft Help Desk.

Symptoms

The error message above appears instead of the expected Login page when attempting to start Ferrysoft Help Desk.

Cause

This is caused by the ASP.NET worker process account or the Network Service Group not having sufficient permissions to the Temporary ASP.NET Files folder on the server. This situation can arise depending on the sequence of installing ASP.NET with respect to other Windows options.

Resolution

To resolve this, change the security so that Full Control is allowed for the ASPNET and NETWORK SERVICE accounts on the following folder:

%windir%\Microsoft.NET\Framework\Version\Temporary ASP.NET Files

  1. From the Start Menu, choose All Programs, choose Accessories and then click Windows Explorer.
  2. Expand the folders to point to the Temporary ASP.NET Files folder.
  3. From the File menu, click Properties.
  4. Click the Security tab.
  5. Select the ASPNET user name and choose the Allow Full Control option.
  6. Select the NETWORK SERVICE user name and choose the Allow Full Control option.
  7. Click OK.

The image below shows the Explorer window.

Explorer window

The image below shows the Properties window Security tab.

Properties window Security tab