Ferrysoft
Frequently Asked Questions

Introduction

Installation and Setup

How much does Ferrysoft Help Desk cost?

Ferrysoft Help Desk is available at no charge for a single-user licence. See Buy It for the cost of a multi-user licence.

What are the system requirements for Ferrysoft Help Desk?

Ferrysoft Help Desk is an ASP.NET application and so a single computer running Microsoft Windows XP Professional or later is required. Since Ferrysoft Help Desk is browser based, there is no particular requirement for the client operating system. A variety of popular browsers can be used for client access to Ferrysoft Help Desk. See System Requirements for complete details.

Which editions of Microsoft SQL Server can I use and is there an associated cost?

Ferrysoft Help Desk can be used with any edition of Microsoft SQL Server 2008.

Microsoft SQL Server 2008 Express Edition is the free edition of Microsoft SQL Server 2008. It is available for download from the Microsoft web site. If you don't already have an edition of Microsoft SQL Server then Microsoft SQL Server 2008 Express Edition is a good choice for using with Ferrysoft Help Desk.

What are the specific setup requirements for Microsoft SQL Server with Ferrysoft Help Desk?

See the following article:

How to setup Microsoft SQL Server 2008 for use with Ferrysoft Help Desk

Using Ferrysoft Help Desk

Which browsers is Ferrysoft Help Desk known to work with?

Ferrysoft Help Desk has been tested to work with:

  • Google Chrome 2.0 or later.
  • Microsoft Internet Explorer 8.0 or later.
  • Mozilla Firefox 3.0 or later.

Ferrysoft Help Desk may also work with previous versions of these browsers and other modern browser types.

How do I access Ferrysoft Help Desk from my browser?

Ferrysoft Help Desk is typically accessed on a private internal network via the following URL, where server is the name of the server where Ferrysoft Help Desk is installed.

http://server/ferrysofthelpdesk/

Ferrysoft Help Desk is typically accessed on the Internet via the following URL, where example.com is the name of an Internet domain where Ferrysoft Help Desk is installed.

http://www.example.com/ferrysofthelpdesk/